Troubleshooting and technical resources for account-based licenses

Find the error code and resolution below.

Error codes

ET100

• TI_TokenFormatError
• TI_TokenKeyError
• TI_TokenMismatch

Error message: A valid license could not be obtained.

Texas Instruments uses subscription account-based licenses, which have a specified start and end date. The remaining time on a license subscription is verified using the date and time on your workstation. It is possible the clock has been changed on your workstation where a license is being used. It is recommended to uninstall and reinstall the application, if applicable.

If the error persists, please take a screen shot of the error code, and send to your school license administrator or contact TI-Cares™ customer support.

ET101

• TI_NetworkFailure

Error message: Internet connection not detected.

Resolution: How do I resolve errors ET101, ET102, ET103, ET104, ET106?

This error code usually indicates a problem connecting with the license server. If you encounter one of these errors, try the following:

1. Make sure that your computer is connected to the internet. Verify that you can connect to https://education.ti.com/login.
2. Verify the date and time is set correctly.
3. Sometimes, security software, such as antivirus, anti-malware or firewall software, can block a program’s access to the internet. Make sure that security and firewall software are set to allow communication from your TI software to the internet. If this is a personal computer, please see your antivirus or firewall documentation for more information on how to change these settings. An exception should be added for https://edtech.ti.com, https://education.ti.com and https://activation.ti.com to your security software. If your system only accepts a domain please add ti.com. If this is a computer that is managed by an IT department, please contact your administrator for assistance making these changes.
4. If a service or system within your network decrypts https traffic you will need to disable this decryption for the web address https://edtech.ti.com, https://education.ti.com and https://activation.ti.com. If your system only accepts a domain please disable decryption for ti.com. Please contact your service or systems support for information on how to add this exception.
5. Other programs can sometimes also hinder a program’s ability to communicate over the internet. Try closing all other applications on your computer, and try again.
6. Reboot your computer and attempt your activation again.
7. Uninstall and reinstall the software.

If the error persists, please take a screen shot of the error code and contact TI-Cares™ customer support.

ET102

• TI_RefreshError

Error message: Authentication refresh failed.

See ET101 for resolution.

ET103

• TI_SignOutError

Error message: Sign out failed. Could not release license.

See ET101 for resolution.

ET104

• TI_SignOutErrorUser

Error message: Sign out failed.

See ET101 for resolution.

ET105

• TI_MissingFiles

Error message: Files required by this application are missing.

Resolution: Files required by this application are missing and the license cannot be authenticated. Please try reinstalling the software (if applicable). If the error continues, contact your school license administrator or TI-Cares™ customer support.

ET106

• TI_SignInError
• TI_SignInInitError

Error message: Sign in unsuccessful.

See ET101 for resolution.

ET199

• TI_FingerprintError
• TI_StorageError

Error message: Please contact TI-Cares™ customer support.

Resolution: Data required by the application license has been corrupted or cannot be read or written to. Try uninstalling and reinstalling the software, if applicable. If the error persists, please take a screen shot of the error code and contact TI-Cares™ customer support.

V201

• noLicenseFound

Error message: No valid license.

Resolution: A valid license for the user could not be found by the network license manager. To purchase a license go to education.ti.com, or contact the school admin who manages licenses.

V202

• notAuthorized

Error message: No valid license.

Resolution: A valid license for the user signing in could not be found by the network license manager, or the user has not been authorized to consume a license. Contact your school license administrator or TI-Cares™ customer support.

V203

• licenseQuotaExceeded

Error message: No valid license.

Resolution: The maximum number of seats allocated for the license have been reached. Additional seats may need to be purchased. Contact your school license administrator or TI-Cares™ customer support.

V204

• licenseNotActive

Error message: No valid license.

Resolution: A license for the user has been found, but the subscription has been deactivated and is not authorized for use. Contact your school license administrator or TI-Cares™ customer support.

V205

• licenseExpired

Error message: No valid license.

Resolution: There is a license found, but the subscription or license is expired. Contact your school license administrator or TI-Cares™ customer support.

V206

• licenseValidityNotStarted

Error message: No valid license.

Resolution: The start date of subscription has not been reached. Contact your school license administrator or TI-Cares™ customer support.

V207

• consumptionLimitExceed
• maxConcurrentSessionsExceed

Error message: Device limit reached.

Resolution: The maximum number of devices allowed for this user account have been reached. Please sign out of a previously logged in device and try again. To sign out, click Menu > Sign Out.

V299

• leaseIdNotMatching
• licenseAnchorMissing
• licenseAnchorsNotMatching

Error message: Please contact TI-Cares™ customer support.

Resolution: Data required by licensing are corrupted or cannot be read from or written to storage. Try uninstalling and reinstalling the software, if applicable. If error continues, contact your school license administrator or TI-Cares™ customer support.

V999

Includes unknown errors, in addition to:

Error message: Please contact TI-Cares™ customer support.

Resolution: An unexpected error has occurred. Please take a screen shot of the error code and contact TI-Cares™ customer support.